Write to us.
If it’s about a purchase, include the email address you bought with.
support@guidepostpresenter.comSupport
Get help
with Guidepost.
Questions about Guidepost, your license, or getting a screen connected? Start here, or write to us.
From the app
Report a problem.
In Guidepost, choose Help › Report a Problem… to describe what happened. You can review any diagnostic details before anything is sent, and you’ll get a reference number to mention if you write to us.
Licensing
Buying and trying.
How the one-time license, the 30-day evaluation, and upgrades work.
Common questionsHelp topics
Quick answers.
What do I need to run Guidepost?
A Mac with Apple silicon running macOS 26 Tahoe or later.
Where do I enter my license key?
Your key arrives by email after you buy. In Guidepost, open Settings › License & About, paste the key, and choose Activate. Activation needs an internet connection once; after that, you can prepare and present offline.
How do I move my license to a new Mac?
A license covers up to 2 Macs. On the Mac you’re replacing, open Settings › License & About and choose Deactivate this computer, then activate on the new one. If the old Mac is gone or won’t start, email us and we’ll free it up.
I can’t find my license key.
Email us from the address you used at checkout and we’ll send it again.
How do I connect an AirPlay TV?
In Control Center on your Mac, choose Screen Mirroring, pick the TV, and choose Use As Separate Display. The Mac and the TV need to be on the same network, not a guest network, and a wired connection for the TV gives the steadiest picture. In Guidepost, Help › Connecting an AirPlay TV walks through it.
What happens when the trial ends?
You can use every feature for 30 days, and for 7 more days after that. Then editing, saving, and your Library keep working, but going live, the Stage Display, and network viewers need a license.
Still stuck?
Tell us what’s going on.
Tell us what you were doing and what you expected to happen. A screenshot helps.